Customer Experience

We collect millions of customer voices every day and make them usable for you with the help of AI.

Our Approach - Your Benefits

All-in-One Solution

  • Analysis of data across multiple sources worldwide
  • Flexible in usage to achieve individual goals and address different types of research questions


FachwissenYears of Expertise

  • Experience across a broad spectrum of industries and company sizes
  • Highly qualified experts with great commitment, passion and high service quality

KIUse of AI

  • Easier, faster and improved data analysis with the help of AI
  • Use of AI along the entire value chain, from intelligent data acquisition and data refinement up to the use of GenAI in reporting



datenbasisReal Database

  • Direct customer feedback on your brand, the quality of your products, or the service behavior of your employees
  • We can also conduct this at any time for your competitors, suppliers or customers



mensch faktorHuman Factor

  • We take your insights to the next level and provide recommendations 
  • We prepare results specifically for individual use cases

holistischer AnsatzHolistic Approach

  • Our extensive expertise and holistic approach offers you customized advisory services that take all relevant aspects into account

FlexibilitaetFlexibility

  • Fast integration of any data source
  • Flexible data extraction via exports and API interfaces
  • Various options for data provisioning

usabilityUsability

  • Relevant and recent data of the highest quality
  • User-friendly data visualization
  • Versatile data analysis and coding functions

datenschutzData Protection & Security

  • A wide range of organizational and technical measures to ensure compliance with all regulations
  • Data room solution Global Portal is an OwnCloud-based data exchange platform


Our Services – Your Success

We support you with data-driven optimization along the entire value chain

digitale Umfeldanalyse

Digital Environment Analysis

Analysis and evaluation of relevant corporate communication and public perception


Our digital environment analysis provides in-depth, data-driven insights and relevant recommendations regarding your own company, potential acquisition targets and the competition. These insights into the digital business environment help to identify opportunities, minimize risks and make well-founded decisions.

customer analytics

Customer Analytics

Data-based insights to optimize communication, services, processes and products


Our data-driven analysis is based on various monitoring solutions, including location, product and review as well as social media monitoring. Our insights enable continuous optimization of your company's communication, services, processes and products for optimized customer experiences along the customer journey.

custom web intelligence

Custom Web Intelligence

Tailor-made solution for sophisticated and individual requirements


Our customized solution offers a system for targeted web crawling and web analysis. It is individually integrated into your processes and enables specific use cases. With extensive experience, flexibility and fast implementation using proven technologies, our dedicated team ensures your success.


Our Approach

We collect millions of customer voices on brands and products every day
and make them usable for you with the help of AI and human expertise.

  • In the initial step, the project goals are defined, responsibilities are clarified and a methodical approach as well as a target vision are developed.
  • The relevant data sources are selected and the technical procedure is planned.
  • The data quality is evaluated and the delivery format is defined.

In this phase, data is collected, classified and integrated into the system:

  • Crawlers for special sources are developed, internal and external databases are integrated and data quality is continuously ensured.
  • The collected data is systematically classified and processed using the latest technologies, including topic classification and recognition, attribute-based sentiment analysis, and peak recognition.
  • Dashboards and report templates are then implemented, including rights management and the development of custom features.

A detailed analysis of the submitted data is carried out, including customized strategic recommendations that are derived directly from the obtained data and support you in making well-founded decisions.

  • Manual Analysis & Reporting:
    Initial raw data review, quantitative and qualitative analysis, derivation of recommendations and presentation of results. This includes ad hoc reports, regular reports at defined intervals (e.g. weekly, monthly), special topic reports or manually curated alerts. The analysis services are tailored to the individual questions of our customers and include, among other things, status quo, target group, topic, market reputation, customer journey and benchmarking analyses, campaign tracking, KPI reporting, alerting for early detection, monitoring of crises and much more.
  • Automatic Analysis & Reporting:
    AI-supported pre-classification, automated processing and flexible presentation of recommendations in dashboards. Automatic reports include peak reports, alerts, regular reports at defined time intervals (e.g. weekly, monthly), image reports and SWOT reports.
  • Project-specific support services including feature maintenance, quality assurance and process monitoring.
  • An individual support concept ensures smooth operation.
  • At the same time, we provide basic services such as technology development, access, operation and support as independent services.
  • Project-related support services with efficient budget management, resource planning, support for implementation and coordination.
  • A milestone strategy for custom features and training management ensures success.
  • We also provide independent services such as customer communication, project presentations and application support.
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Success Stories

For market research, product development, production, quality management, after-sales and communication, 
the insights gained from customer communication are of practical relevance

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